Contact Me

Privacy Policy

Last updated 18 November 2025

This Privacy Policy explains how I (Deana Nichols - Independent Funerals and Death Care) collects, uses and protects your personal information. I am committed to handling your personal information with care, sensitivity and respect, in line with the Privacy Act 1988 and the Australian Privacy Principles.

By using our services, website or social media pages, or by submitting your details through our online forms, you agree to this Privacy Policy.

1. Who we are

Business name: Deana Nichols - Independent Funerals and Death Care
ABN: 967 422 413 69
Address: Cannon Hill, Queensland
Phone: 0404 399 538
Email: nichols.deana@gmail.com

I provide funeral and related services to families and individuals in South East Queensland.

2. What personal information I collect

The types of personal information I may collect include:

• Your name

• Contact details (phone number, email address, postal address)

• Suburb or general location

• Information about the services you are enquiring about or using

• Details you choose to share about your circumstances and preferences

• Records of our communications with you (emails, phone calls, messages)

• Information collected through our website or social media (e.g. contact forms, Meta/Facebook lead forms)

If you engage our funeral services, we may also collect information about:

• The deceased person, including name, date of birth and date of death

• Family relationships and contact details of next of kin or authorised representatives

• Other details needed to organise and deliver funeral or memorial services

I do not intentionally collect sensitive information unless it is reasonably necessary for our services and you have provided it to us voluntarily (for example, cultural, religious or personal preferences related to a service).

3. How we collect your information

I may collect personal information when:

• You contact us by phone, email, website, social media or in person

• You submit your details through an online form or enquiry form (including Meta / Facebook / Instagram lead forms)

• You interact with our website or social media pages

• A family member, legal representative or other authorised person provides your details to us in connection with funeral arrangements

Where it is reasonable and practical to do so, I collect information directly from you. If I collect information about you from someone else, I will take reasonable steps to let you know.

4. Why we collect your information (purposes)

I collect, hold and use your personal information to:

• Respond to your enquiries and provide you with information about our services

• Arrange, deliver and manage funeral and related services

• Communicate with you about bookings, arrangements, changes and follow-up support

• Send you quotes, invoices and receipts

• Maintain our business records and comply with our legal and regulatory obligations

• Improve our services, website and communications

I may also use your contact details to send you information about our services, events or resources that may be relevant to you. You can opt out of marketing communications at any time (see section 8 below).

5. How we use information from Meta / Facebook / Instagram ads and forms

When you submit your details through a Meta (Facebook or Instagram) lead form or advertisement:

• The information you provide (such as your name, phone number, email and any answers to questions) is sent to us so we can respond to your enquiry.

• We use this information solely to contact you, answer your questions, provide quotes and, if you choose, help you arrange services.

• Your details are stored securely in our email, customer records or other systems we use to manage enquiries.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

Meta (Facebook/Instagram) may also collect and use information about you as described in their own privacy policies. We do not control how Meta handles that information.

6. Sharing your information

I may share your personal information with:

• Service providers and suppliers involved in organising a funeral or related service (for example: cemeteries, crematoria, florists, venues, celebrants, printers, audio-visual providers)

• Professional advisors such as accountants, insurers or legal advisors (where reasonably necessary)

• Government agencies or authorities where required or authorised by law

I only share information that is reasonably necessary for the purpose and we take reasonable steps to ensure third parties protect your privacy.

I do not sell your personal information.

7. How we store and protect your information

I store personal information in a combination of paper and electronic records.

I take reasonable steps to protect personal information from:

• Misuse, interference and loss

• Unauthorised access, modification or disclosure

These steps may include:

• Using secure computers, devices and password protection

• Limiting access to personal information to staff or contractors who need it to perform their work

• Using reputable third-party systems and platforms for email, document storage and customer records

While I take these steps, no method of transmission or storage is completely secure. We cannot guarantee the security of information transmitted over the internet, but we strive to protect it as best we can.

8. Marketing communications

I may use your contact details to send you information about:

• Our services

• Events, resources or information that may be relevant to you

You can opt out of marketing emails or messages at any time by:

• Using the “unsubscribe” link in an email (if available), or

• Contacting us directly at [your email] with a request to be removed from marketing lists.

Opting out of marketing will not stop us from contacting you about existing or past services you have requested.

9. Accessing and correcting your information

You have the right to:

• Request access to personal information we hold about you

• Ask us to correct any information that is inaccurate, outdated or incomplete

To do this, please contact us using the details in section 1. We may need to confirm your identity before providing access or making changes.

In some cases, we may refuse access where the law allows us to do so, but we will tell you why if that happens.

10. Cookies, website and social media

My website and social media pages may use cookies or similar technologies to:

• Help the site function properly

• Understand how visitors use the site

• Improve our content and services

I may use third-party tools (such as Meta/Facebook Pixel, Google Analytics or similar services) that collect information about how people use our website and interact with our ads. This information is generally de-identified and is used to measure the performance of our marketing and improve our services.

You can usually control or disable cookies through your browser settings, but some parts of the website may not function properly without them.

11. Overseas disclosure

Some of the third-party services I use to store data or send communications may be located outside Australia or may store information on servers outside Australia. Where this occurs, I take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy and applicable laws.

12. Contact us about privacy or complaints

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Deana Nichols
Email: nichols.deana@gmail.com
Phone: 0404 399 538

f you make a complaint, I will respond as soon as reasonably practicable. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) for further information about your rights and options: www.oaic.gov.au

13. Changes to this Privacy Policy

I may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Last updated” date at the top.